Privacy Policy
Queensbury Van Hire is committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy & Cookies Policy explains how we collect, use, store, and protect your information when you visit our website or contact us about our services.
This policy applies to all users of https://queensburyvanhire.co.uk and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Queensbury Van Hire Limited
Spaniard Hall Farm, Brighouse And Denholmgate Road, Queensbury, United Kingdom, HX3 7TG
Company Registration Number: 08156988
Email: sales@queensburyvanhire.co.uk
Telephone: 01422 361 436
Information We Collect
We may collect and process the following personal data:
- Name, email address, telephone number
- Company name and business details (where applicable)
- Enquiry details relating to van hire, leasing, fleet services, or vehicle availability
- Website usage data (via cookies and analytics)
We only collect personal data when you voluntarily provide it to us, for example by completing a contact form, requesting a quote, or contacting us by phone or email.
Source of Data
We may collect personal data about you from:
- you directly
- employers/clients when you apply for a role or are considered for an opportunity.
- referees (where relevant and permitted)
- publicly available sources (for example professional networking sites, business websites, and public records)
- credit reference agencies (CRAs) where required for consumer credit, identity, or affordability checks.
- third party service providers used to support recruitment, screening, and compliance processes.
How We Use Your Information
Your personal data is used for the following purposes:
- Responding to enquiries and providing quotes
- Arranging van hire, leasing, or fleet services
- Customer service and ongoing account management
- Improving our website, services, and customer experience
- Legal, regulatory, and accounting purposes where required
We will never sell your personal data or use it for unrelated marketing purposes.
Lawful Basis for Processing
Under UK GDPR, we process your personal data under one or more of the following lawful bases:
- Consent – where you have actively agreed (e.g. submitting a form)
- Contract – where processing is required to provide hire or leasing services
- Legitimate Interests – to operate and improve our business responsibly
- Legal Obligation – where we are required by law
Legal Basis for Processing Personal Data
Personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Depending on the activity, we rely on the following lawful bases:
- Performance of a contract – where processing is necessary to deliver services or meet contractual obligations, including obligations involving TransUnion.
- Legal obligation – where processing is required to comply with applicable laws, regulatory requirements, or statutory obligations.
- Legitimate interests – where processing is necessary for legitimate business purposes such as system security, fraud prevention, risk management, audit, and compliance, and where such interests do not override the rights and freedoms of individuals.
- Consent – where required by law, and where individuals have been provided with a clear choice and the ability to withdraw consent at any time.
Where legitimate interests are relied upon, appropriate assessments are conducted to ensure that the rights and freedoms of data subjects are protected.
Legitimate Interests
Our legitimate interests include operating our business, fulfilling contractual obligations, ensuring system and data security, preventing fraud, supporting audit and compliance activities, and protecting TransUnion data. These interests are balanced against the rights and freedoms of individuals, with appropriate safeguards in place.
Credit Reference and Affordability Checks
To help us assess applications, prevent fraud, and meet our legal and regulatory obligations, we may obtain information about you from credit reference agencies (CRAs).
We obtain this information via Creditsafe, which uses its data partner TransUnion to supply consumer credit and identity data.
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Creditsafe Business Solutions Limited is authorised and regulated by the Financial Conduct Authority
FCA Firm Reference Number: 742313 -
TransUnion International UK Limited is authorised and regulated by the Financial Conduct Authority
FCA Firm Reference Number: 805757
The information we receive may include data relating to your identity, credit commitments, payment history, and public record information. This data is used solely for legitimate business purposes, including creditworthiness assessment, identity verification, and fraud prevention, in accordance with applicable data protection laws.
Further information about how Creditsafe and TransUnion process your personal data can be found in their respective privacy notices:
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Creditsafe Privacy / Transparency Notice:
Transparency Notice | Customers & Suppliers -
TransUnion CRAIN (Credit Reference Agency Information Notice):
https://www.transunion.co.uk/legal/privacy-centre/pc-credit-reference -
TransUnion Bureau Privacy Notice:
https://www.transunion.co.uk/legal/privacy-centre/pc-bureau
Provision of Personal Data
Is the provision of personal data statutory or contractual?
The provision of certain personal data is primarily contractual and, in some circumstances, required to meet legal and regulatory obligations.
Personal data is required to:
- enter into and perform contracts with customers, suppliers, or business partners.
- process orders, manage accounts, and deliver goods and services.
- verify identity and prevent fraud; and
- comply with applicable legal, regulatory, accounting, and tax obligations.
What are the consequences of not providing personal data?
If you choose not to provide the personal data, we request:
- we may be unable to enter into a contract with you.
- we may be unable to fulfil orders, supply goods, or provide services.
- we may be unable to conduct necessary verification, compliance, or fraudprevention checks; and
- as a result, our services may be delayed, restricted, or declined.
Where personal data is requested for optional purposes, such as marketing communications, providing this data is not mandatory, and you may withdraw your consent at any time without affecting your ability to receive goods or services from us.
Non-Automated Decision Making and Profiling
We may use automated systems and tools to support certain business processes, such as risk assessment, fraud prevention, affordability checks, identity verification, or record management.
These tools may analyse personal data using predefined criteria or rules to generate indicators, scores, or recommendations. However, we do not make decisions that have a legal or similarly significant effect on individuals based solely on automated processing. Any such decisions are subject to meaningful human review.
The use of these tools may influence the speed or level of review applied to an application or request, but individuals will not be subject to automatic rejection or adverse decisions without human involvement.
Website Analytics & Cookies
When you visit https://queensburyvanhire.co.uk, we use third-party services such as Google Analytics to collect standard internet log information and details of visitor behaviour.
This data:
- Does not identify you personally
- Is anonymised and aggregated
- Is used solely to understand website performance and usage
We do not attempt to identify individual visitors, and we do not permit Google to use this data for its own purposes.
Cookies Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function correctly, remember preferences, and analyse performance.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the operation of our website and enable core functionality such as page navigation and security.
Performance Cookies
These cookies collect anonymous information about how visitors use our website, such as which pages are visited most often. This data helps us improve website performance.
Functionality Cookies
These cookies remember choices you make (such as preferences or region) to enhance your experience.
Third-Party Cookies
Some content or features may use third-party cookies (for example, social media sharing tools). We do not control these cookies, and you should review the relevant third-party privacy policies.
You can learn more about cookies at www.allaboutcookies.org.
Managing Cookies
You can control or delete cookies through your browser settings. Please note that disabling cookies may affect website functionality.
Data Storage & Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Personal data is only retained for as long as necessary for the purposes outlined in this policy.
Data Retention Periods
We keep personal data only for as long as necessary for its purpose and to meet legal or regulatory obligations. Data used for credit reference or affordability checks is retained only for as long as required and then securely deleted.
Sharing Your Data
We may share your information with trusted third parties only where necessary to provide our services (for example, vehicle suppliers or service partners). All third parties are required to comply with UK GDPR.
We do not transfer your personal data outside the UK unless appropriate safeguards are in place.
International Data Transfers
We may transfer personal data to recipients or service providers located outside the UK and/or European Economic Area (EEA).
Where such transfers take place, we ensure appropriate safeguards are in place to protect personal data in accordance with applicable data protection laws. These safeguards may include the use of approved standard contractual clauses, international data transfer agreements, or transfers to countries that have been recognised as providing an adequate level of data protection.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict processing
- Withdraw consent at any time
To exercise your rights, please email sales@queensburyvanhire.co.uk.
Right of Access
You have the right to request a copy of the personal data we hold about you and information about how it is used.
Right to Rectification
You have the right to request that inaccurate or incomplete personal data is corrected.
Right to Erasure
You have the right to request that we delete your personal data where there is no lawful reason for us to continue processing it.
Right to Restrict Processing
You have the right to request that we limit how we use your personal data in certain circumstances.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine readable format, and to request that we transfer it to another organisation where technically feasible.
Right to Object
You have the right to object to the processing of your personal data where we rely on legitimate interests or where data is used for direct marketing.
Right to Lodge a Complaint with ICO
You have the right to complain to the UK Information Commissioner’s Office (ICO) or another relevant data protection authority if you are dissatisfied with how we manage your personal data.
Links to Other Websites
Our website may contain links to external websites. This Privacy Policy does not apply to those sites, and we recommend reviewing their privacy notices separately.
Changes to This Policy
We review this Privacy & Cookies Policy regularly and may update it from time to time. The latest version will always be published on our website.
Last updated: October 2026