Once you have read these Terms click the "I Agree" button and you will be able to proceed with your Vehicle hire. If you do not agree with these Terms, you are not authorised to use the Website or make a Booking Request.
On receipt of a Booking Request from you, we may accept the Booking Request in accordance with Clause 1.3 and a contract shall be formed between you and us from acceptance of such Booking Request.
No Booking Request submitted by you is accepted by us until we confirm by calling you
Nothing in these Terms obliges us to accept any Booking Request. We reserve the right to refuse a Booking if we suspect unauthorised persons are using or attempting to use your details.
When making a Booking Request on the Website, you should take care to ensure that all of the information that you provide to us is correct before you submit each page during the booking process. You will be provided with a booking summary prior to submitting the Booking Request. Please ensure you check each page and the Booking Request before submitting them to us. If your booking summary is not correct, you will need to restart the booking process.
We reserve the right to refuse to hire a vehicle where the details submitted through the Booking Request do not match the details provided when the vehicle is collected.
We do not offer any guarantee on the make or model of the vehicle you will receive. The vehicle that appears on the Website is for guidance only and may be substituted for an alternative vehicle. If we cannot provide you with a vehicle within the vehicle group requested we reserve the right to upgrade the vehicle (at no extra cost to you) to another vehicle group. If we need to upgrade the vehicle group we will use our reasonable endeavours to contact you by telephone and/or e-mail before you collect the vehicle.
You and each Named Driver must be:
at least 25 years old but younger than 70 years old to make a Booking for any van; we cannot allow drivers aged 24 or younger or 71 or older to drive on our insurance.
3.1 You and each Named Driver:
must have held a full drivers licence for at least two (2) years which entitles the driver to drive the Vehicle (for example, you cannot hire a manual vehicle if your licence is only for an automatic one); and
must provide a valid International Drivers Permit if any driver's licence is not of EU origin or from a Designated Country.
We reserve the right to refuse the rental of the Vehicle if you or any Named Driver has received an endorsement for dangerous driving, driving whilst drunk or on drugs, theft or unauthorised taking of vehicles of if you have been disqualified for twelve (12) months or more or if you have more than 6 current points on your licence (minor offences only).
We will refuse the rental of the Vehicle if you or any Named Driver:
has any of the following endorsements: AC, BA, CD, DD, DR, IN, UT and TT (within five (5) years of offence); or
has had one (1) or more periods of disqualification.
Endorsements on licences will be taken from the date of conviction, not from the date of the offence. Please note that a disqualification over five (5) years old is acceptable even if it is still showing on your licence or that of any Named Driver.
If we refuse to rent the Vehicle because you or any Named Driver either does not comply with the requirements of Clause 3.1 or for the reasons set out in Clauses 3.2 or 3.3, we reserve the right to not refund any sums paid by you to us (except for any Deposit that has been paid).
You must collect the Vehicle on the Start Date and time.
At On-Hire, you will be asked to sign a paper form to confirm the condition of the Vehicle at the Start Date (the "Vehicle Check Out Sheet")
We will only allow the Vehicle to be collected at On-Hire if the following documents are provided:
your e-mail confirmation;
a valid driver's licence (photo card) for you and each Named Driver which meets the requirements of Clause 3; and
TWO other forms of valid identification for you and each Named Driver which may be a bank statement, credit card statement or utility bill (which is no more than one (1) months old) and sets out the current address of the relevant driver.
We require a code from the DVLA website which will allow us to check your license when you hire; we can do this check for yourself as long as you supply us with your national insurance number
We will only accept original hard copies or electronic copies of the documents listed in Clauses 4.3.2 and 4.3.3 as valid forms of identification.
4.6 We reserve the right to not refund any sums paid by you to us (except for any Deposit that has been paid) if the correct documentation is not provided in accordance with Clause 4.3.
You will remain liable for any Vehicle and be obliged to comply with these Terms until the procedure for off hiring the Vehicle set out below has been completed.
Unless otherwise agreed in advance by us, you shall return the Vehicle on the Return Date.
You shall return the Vehicle in the same condition as was identified in the Vehicle Condition Report
You must return the Vehicle to Queensbury Van Hire by us during Business Hours on the Return Date.
You will remain liable for the Vehicle until the keys for the Vehicle have been handed to our representative and the individual returning the vehicle is checked in by a member of the Queensbury Van Hire Team.
You cannot leave a vehicle on the premises; and we do not have the facilities to post the keys.
Please also see our rights of termination set out in Clause 16 which explain the circumstances in which we may demand the immediate return of the Vehicle.
You shall return the Vehicle with the fuel in that the vehicle was checked out with.
If you do not return the Vehicle with a full fuel-tank, you shall pay the cost of fuel which it would cost to fill the tank up to what the level was before you took the vehicle out.
If you fill the Vehicle with the incorrect fuel, you shall be responsible for paying the cost of all repairs required to the Vehicle as a result.
YOUR GENERAL OBLIGATIONS
During the Rental Period you shall:
keep the Vehicle fully protected and secured at all times
not attempt to nor give anyone legal rights over the Vehicle;
if applicable, register and pay for any days the Vehicle will operate in the congestion zone in London in accordance with Congestion Charging Law;
check on a daily basis the engine oil level, water level in radiator, washers and wipers, lights, wheel nuts and brake fluid level, tread depth and inflation on all tyres;
ensure the Vehicle is driven using reasonable skill and care and in accordance with any applicable road use rules (including the Highway Code and other applicable laws);
ensure that no smoking is carried out in a Vehicle;
ensure that the Vehicle is not used by any person under the influence of alcohol or drugs; and
if requested by us make the Vehicle available for inspection, service or repair work.
During the Rental Period you shall ensure that the Vehicle is not used:
for business or commercial use including for the carriage of passengers for hire or reward;
for any illegal purpose or in contravention of any Regulations affecting the Vehicle, its use or construction;
for any off-road driving (including competitive racing of any nature);
airside or on any part of an aerodrome or airport;
to propel or tow any other vehicle or trailer without our prior written permission; and
outside of the United Kingdom, without our prior written permission and the correct European Hire payment
You shall ensure the Vehicle is not driven by any driver other than you and any Named Driver so long as we have approved each driver at the time the Vehicle is collected at On-Hire.
You shall not modify or alter the Vehicle in any way without our prior written consent and you shall be liable for any and all costs incurred by us to reverse such modifications.
You shall notify us immediately if an Insolvency Event occurs in relation to you (for example, if steps have been taken to make you bankrupt).
DAMAGE, FAULT AND THEFT
inform us immediately if any Vehicle is Damaged, a fault develops in any Vehicle (including if a warning light comes on) or a Vehicle is otherwise lost or stolen;
supply us with a police crime reference number if a Vehicle is stolen;
at our request:
carry out all acts and things as may be reasonably required by us for the purpose of repairing or recovering a Vehicle;
enforce any rights or remedies against or obtaining relief from other parties;
deliver to us every document of any kind received by you relating to any claim involving the Vehicle where an accident or incident has occurred;
provide all assistance as is reasonably required by us in relation to the defence or investigation of any claim involving the Vehicle where an accident or incident has occurred including not aiding or abetting any claim against us; and
ensure all information is accurate, complete and not misleading.
You acknowledge and agree that you:
shall not without our prior consent incur any liability for repairs to the Vehicle in excess of £25;
shall not engage any third party to repair a Vehicle that is not approved by us as a repair agent;
are not our servant or agent for any purpose and shall not hold yourself out as such; and
are not entitled to make any claim against us for loss of or damage to any property left stored or transported in or upon the Vehicle except where such loss or damage is directly caused by our negligence.
If any act or omission or failure to comply with these Terms by you causes or contributes to the invalidation of the manufacturer's warranty of the Vehicle you will be responsible for any and all costs incurred by us that are associated with this invalidation.
We will represent any fixed penalty charges that are notified to us by the relevant issuing authority under Congestion Charging Law.
We will invoice you for any fines we pay in accordance with Clause 9.1.
For all other penalty charge notices (including speeding fines) we will supply your details to the issuing authority who will contact you directly in relation to the fine. We may charge an administration fee in respect of the processing of these penalty charge notices in the sum of £25.
The administration fee will be taken off your card.
Your use of the Vehicle is covered by the terms of our insurance policy. The insurance policy meets all legal requirements and protects you against legal claims from any person for death or personal injury or damage to any other person's property caused by the use of the Vehicle.
You must comply with these Terms so that our insurance policy is not invalidated. Our insurance does not protect you for loss or damage to the Vehicle caused by driver abuse, negligence or breach of these Terms. If our insurance cover is declined as result of your, or any Named Driver's, actions or omissions or any failure to comply with these Terms, you will be required to pay us any and all reasonable costs and losses that we incur or suffer as a result. This includes the paying us for all of our reasonable costs caused by any claim against us or our insurers including:-
paying the value of the replacement of Vehicle; and
paying the cost of repair of the Vehicle.
You shall be responsible for any and all loss we suffer if you damage the roof of the Vehicle by driving or attempting to drive the Vehicle under a height restriction (or similar such as collision with bridges, tunnels or overhanging structures) which damages the Vehicle roof. The cost of such damage is excluded from the insurance.
You will be responsible for paying an amount up to the excess of £750 together with all relevant Charges each time the Vehicle is Damaged or stolen during the Rental Period whether or not you were at fault.
PAYMENT & DEPOSIT
You shall pay to us in accordance with these Terms:
the Rental Charges;
any Additional Charges; and
any other amount due to us by you under these Terms,
You shall leave your card details when creating your booking either by phone or online;
no money will be deducted from this card at the time of the booking, money will be taken from the card if you were to not turn up for your vehicle or;
If you cancelled with in the 48hours notice before your booking
We accept payment only via Visa, Mastercard or Maestro credit or debit cards.
You will also be required to pay a £200 deposit using a valid credit or debit card (the "Deposit") when collecting the Vehicle.
Any other Charges will be deducted from the Deposit on return of the Vehicle in accordance with Clause 8. If such other Charges exceed the Deposit or only become apparent after the Deposit (or part thereof) has been refunded you shall pay such other charges within 5 (five) Business Days after the date of the invoice from us.
We shall have the right to deduct any amount due from you to us from any amount that we owe or is due to you from us (known, in legal terms, as a right to set-off).
If we need to vary the total rental price to take account of any changes in taxes and duties, site errors or errors or omission in the price displayed on the Website or in any confirmatory correspondence, we shall notify you by phone call and allow you an opportunity to cancel your Booking without any cost to you.
All payments shall be made in pounds sterling.
ADDITIONAL CHARGES & ROADSIDE ASSISTANCE
If the keys to any Vehicle are lost by you, we may need to replace the full lock set in the Vehicle for security reasons. In such circumstances you will be responsible for the cost of doing so.
If we are required to provide roadside assistance, or repair or recover the Vehicle, we may charge you for doing so unless the issue is due to a mechanical defect with the Vehicle (which was not caused or contributed to by you) or was caused by our negligence. You may be charged a call out fee of £80 plus the cost of repairs. The circumstances in which you may be charged include, but are not limited to, the following situations:
The wrong fuel is placed in the Vehicle;
The Vehicle lights are left on;
A puncture occurs;
A windscreen is damaged;
The Vehicle is damaged; and/or
An accident or incident occurs.
If roadside assistance is required, please call the office on 01422 361436 or 07436812624; where will give you the details for the roadside assistance.
You are fully liable for the vehicle when the vehicle is under your care.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control. An Event Outside Our Control is defined in Clause 14.2.
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under this Agreement:
we will contact you as soon as reasonably possible to notify you; and
our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects the Start Date of your Booking, we will provide a vehicle as soon as reasonably possible after the Event Outside Our Control is over.
If as a result of an Event Outside Our Control we are not able to provide a Vehicle to you during the Rental Period, you may cancel your Booking and we will refund any sums paid by you to us other than any credit or debit card fees paid by us.
CANCELLING A BOOKING
You may cancel any Booking on or before the Start Date.
If you cancel any Booking more than 48 hours before the Start Date we will cancel the booking and no charge will be given
If you cancel a Booking less than 48 hours before the Start Date you will be charged for the full hire on the card details you supplied us with when you made your booking
You do not have the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as this is a contract for the supply of vehicle rental services.
We reserve the right to terminate any Booking and repossess the Vehicle(s) (at your expense) at any time and without giving notice for any serious breach by you, or any Named Driver, of these Terms, or if we reasonably believe you, or any Named Driver, are in serious breach of these Terms. This will include, but not limited to, the following scenarios:
If the Vehicle is being used for unlawful purposes and/or driven when it is unlawful to do so (including being driven by uninsured and/or unlicensed people);
If the Vehicle has been or is going to be transported outside of the UK; without prior consent
If the Vehicle is being abused and/or has been deliberately damaged; or
You are subject to an Insolvency Event.
In all other circumstances, we reserve the right to terminate any Booking and repossess the Vehicle (at your expense) at any time by giving at least 24 hours’ notice (using the email address provided at the time of Booking) for any breach by you, or any Named Driver, of these Terms, or if we reasonably believe that you, or any Named Driver, have committed a breach of these Terms.
Upon termination of a Booking you will immediately return the Vehicle or Vehicles to which the Booking relates to one of our local depots or our duly authorised agent at such place as we may appoint. If you do not do so we may repossess the Vehicles or Vehicles at your expense wherever it may be.
Termination of any Booking does not affect the rights or liabilities of the parties under this Clause 16 or which have accrued on or before termination.
If you have a complaint you should contact us through any of the methods listed on the "Contact Us" page. We will try to solve any disagreements quickly and efficiently